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EASY INNKEEPING – ASP

Welcome

Welcome to Easy InnKeeping – ASP, the web based reservation software created by GraceSoft, that can be accessed from any computer that has an internet connection. This software will help you manage your property with efficiency and ease, without being tied to a specific computer. The most versatile system of its kind on the market, Easy InnKeeping ASP meets all your reservation and guest management needs. With an easy-to-use interface, anyone who is familiar with operating a lodging property can use this product.

What is Easy InnKeeping ASP?

Easy InnKeeping ASP is an online tool that helps you manage your guest information and front desk activities. You can store guest and reservation details as and when they come in. The process of reserving units for guests is made very simple. Only units that are vacant during the days that a guest wants to reserve are contented, making the reservation process very straightforward and easy. Printing bills and sending email confirmation letters can also be done easily from Easy InnKeeping ASP. 

You can see the number of units occupied at a specific time using the Daily, Weekly or Monthly Reservation Charts. The reports give a graphical view of rooms occupied at different points of time. You are also provided with the option of building your own report based on your requirements using the Custom Report feature. 

The guest folio allows users to quickly add charges, such as lunch, gift shop sales or other services provided at the property. Using the account code setup a user defines prices and taxes for service and sale items in Easy InnKeeping ASP.

Easy InnKeeping ASP works with Easy WebRez, an online reservation system built by GraceSoft. This system will link to your website and enable your guests to check for availability and reserve rooms online. 

Who Uses Easy InnKeeping ASP?

Anyone who is familiar with operating a lodging property can use this product. Property owners that are on the move will greatly benefit from this software, as they can be anywhere in the world and take or review reservations. You do not have to be a computer expert to use Easy InnKeeping ASP as it requires minimal training. 

Key Features of Easy InnKeeping ASP

Guest Information

-One easy – to – read screen!

-Detailed guest information

-View complete reservation history

-Notes section to record guest’s requests

-Send Inquiry Letter

-Guest search based on name, address or telephone number

Reservation

-Guest, reservation & payment information in one central screen

-Print guest folios and email confirmation letters

-Individual & Group Reservations

-Flexible rate structure

-Automatic recall of credit card numbers

-Automatic room allocation based on seasonal rates

-Track Referral Source

Availability Chart

-Make a Reservation, Modify Guest details, Print a Bill or Confirmation Letter, Check – In or Check – Out your guest –Everything within a click of a mouse!!

-Color code confirmed reservations, checked-in or checked-out rooms

-View Monthly, Weekly and Daily calendars

-Account Codes & Point of Sale

-Perfect for innkeepers who either wish to add other charges, such as lunch, gift shop sales or other services provided in your property

Reports

-A wide variety of reports that help you track the bottom line such as financial reports, occupancy reports, referral reports, cancellation report, night audit etc.

-Create your own reports using Custom Report feature!

-Export your reports to Microsoft EXCEL or other formats

Letters

-From the calendar screen, immediately print or e -mail confirmation details!

-Customize letters and forms

About this Manual

In this user manual, you will find explanations of all the features in Easy InnKeeping ASP as well as tips to guide you through the program’s basic functionality.

Contacting GraceSoft

GraceSoft

3211 South Main Street

Stafford, TX 77477

USA

Sales

GraceSoft customer service hours are 9:00 A.M to 5:00 P.M. Central Standard Time,

Monday through Friday.

Easy InnKeeping Sales

Phone : (888) 781-1086

Fax : (713) 588-1805

Website:www.gracesoft.com

Email:solutions@gracesoft.com

Techinical Support

Customer Support

Online Support You can access the Help system at any time in Easy InnKeeping ASP. To access help, click on the Live Chat icon from your toolbar. In the page that comes up, enter your contact information. A support representative will assist you with all your questions. 

E-mail

You can also reach customer support by clicking on Help>Contact Support within the Easy InnKeeping software. In the page that comes up, click on the Product Support link. One of our support specialists will reply with a solution. You can also send us e-mail providing as much information as possible concerning your question. solutions@gracesoft.com

Telephone

(713) 981-5300

Please make sure that you are at your computer and prepared to give us the following information when you call:

The type of computer and browser you are using

The error message on your screen

What were you doing when the problem occurred

Steps you took if you tried to solve the problem

Fax

(713)588-1805

If you wish to send your question via fax, send it to the above number. As with questions via e-mail, please provide as much information as possible,

so that our customer support representatives can accurately investigate the problem and contact you with a solution.